Enhancing collaboration and efficiency in business operations with a leading cloud platform.
The ongoing digital transformation of business accelerated during the pandemic and continues apace. Remote work and the need for improved collaboration tools were obvious drivers, along with the enormous cybersecurity challenges posed by having employees, customers, and vendors suddenly working from countless unsecured locations. The comprehensive process changes required by physical separation prompted an openness to evolution that spawned a new generation of software tools for work. While many of these are helpful, the sheer number of them is overwhelming.
One tool, however, is becoming the number-one choice in the category among enterprises across the globe, and that tool is ServiceNow. ServiceNow’s offering is about making the mounting complexity of our digital work life simpler, improving business efficiency, and enhancing the employee experience. Those benefits lead in turn to improvements in hiring and retention. With hybrid work environments becoming the norm, remote support is also key. ServiceNow
offers employees the same support in a remote location that they would have in an office with support staff nearby.
ServiceNow is a meta-tool for technology in an enterprise: it makes all other digital tools work together in a unified and integrated way. It helps workflows internally, within and across departments and silos, and externally, with customers and vendors. In the 20th century, this kind of integration was unimaginable.